Admissions Counselor
Reports to: Director of Enrollment & Alumni Affairs
Department: Admissions
Classification: Full-time, Non-Exempt
Location: Palo Alto or Costa Mesa
Please send your resume and cover letter to: renate.krogdahl@sofia.edu
General Description:
As a member of the Admission Department, this creative and knowledgeable individual will assist in the planning, development and implementation of the University-wide recruitment and admissions programs. The Admissions Counselor will actively contribute to achieve enrollment goals as well as the growth development and activities of the department that promote a commitment to access and student success for our diverse student body.
Responsibilities:
• Represent the University both on- and off-campus to a prospective student, parents, secondary school counselors and other individuals or organizations involved in the college selection process.
• Plan and implement recruitment activities for assigned college communities, including travel to distant sites and events.
• Participate in recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, etc.
• Focus on working with prospects for graduate and undergraduate degree completion Programs.
• Achieve enrollment goals and objectives for new graduate students and support achievement of the University’s annual enrollment goals for all programs
• Track progress towards enrollment goals and undertake activities that support the achievement of those goals.
• Build a relationship between prospective students and the University in support of enrollment as a foundation for student success at Sofia University.
• Initiate and maintain communication with prospective students, applicants, and students admitted as graduate/undergraduate students to the University.
• Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and maintaining consistent communication with all students throughout the admission process, including but not limited to outbound calls, emails, text messages and social media outreach per day to reach prospective students in a timely manner.
• Conducting telephone- and web based personal interviews to qualify prospective students on their educational goals and interests, explaining available academic programs, advising them on admission requirements, and ensuring that all admission paperwork is completed properly. This may also include providing more in-depth counseling for undecided students.
• Conduct on-campus and online recruitment of undergraduate and graduate students through admission interviews, campus visits & tours, open houses, information sessions, etc.
• Maintain student appointment schedule for prospective students and applicants (scheduled and walk-ins) as needed while updating the Universities CRM platform on a daily basis.
• Identify and target different groups of potential students: active military, vets, mature adults seeking degree completion, busy professionals looking for career enhancement and counseling psychology professionals.
• Review applications for admission and monitor the admission profiles of incoming undergraduate and graduate students; facilitate communication between program chairs and prospective students regarding admission policies and procedures; resolve exceptional applicant problems.
• Monitor and provide suggestions for improving and facilitating workflow for undergraduate and graduate admission recruitment operations in general.
• Adhere to all state, and federal accreditation and University rules and regulations regarding student recruitment and admission process.
• Accurately and completely portray University educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.
• Accurately forecast projected new students on a periodic basis.
• Performs other duties as assigned by the supervisor. The university reserves the right to add or change duties at any time.
Qualifications:
• Bachelor’s degree in Business Management, Psychology, Education, Marketing, Public Relations, Counseling, or related fields.
• Strong preference for candidate with 3 years of experience as an admissions counselor or similar experience.
• Ability to be proactive, work under minimal supervision, with an appreciation for innovation, creativity, and professionalism.
• Excellent communication skills, both verbal and written.
• Highly motivated self-starter with strong analytical, technical, and problem-solving skills with ability to troubleshoot complex issues and implement systemic solutions. Previous experience with University CRM and SIS platforms is strongly preferred.
• Proficient with computer software including excel, Word, Power Point, etc.
• High energy, meticulous attention to detail, and keen organizational skills highly desirable.
• High knowledge of Social media platforms.
• Demonstrated ability to work in a proactively diverse and inclusive culture and effectively collaborate with all Departments across the organization.
• Ability to travel and work nights and weekends as necessary.
• SCO (School Certifying Official) experience is preferred.
• Fluency in another language is a plus.
Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.
